From: Yi Wang
To: Shelly Guo
Sent: 2016-10-19 05:29:52
From: Petra Fuhrmann
this is to say a big thank you!
Everything went totally fine as planned with having Vincent at Guangzhou airport! Thanks to him and thanks to your prefect preparations it was really easy.
I know, I drove you and Eric crazy with my millions of questions beforehand and I am thankful, that you cope with it :-)
Now, our family is complete in our new home in Shanghai!
Thank you all again and I am surely will recommend your company!
Petra & Falk Fuhrman (and the 3 kitties)
I was really pleased with Daisy and her handling of my cat, BeeBee. She helped me every step of the way, and took care of all the logistics. Even after BeeBee was delivered, she was there to help me speak to a vet in my new town, and worked with my new employer to make sure all the paperwork, as well as BeeBee were completed and delivered on-time.
I truly appreciate the professional attitude and wonderful generosity she showed to BeeBee and myself. I will be sure to avail myself of her services when we go on our next adventure!
All the Best,
From: Matthew Utterback
To: Eric; Vopo Chen; Alice; Emily SH
Subject: Kai & Corbett
Thank you for a safe delivery of my dogs. We are all happy and healthy. Dogs arrived well.
I am glad you all got everything taken care of and I have all of my vet paperwork as well.
Corbett and Kai
To: email@example.com; firstname.lastname@example.org; email@example.com; firstname.lastname@example.org
Subject: Thank you!
Dear Alice, Agnes, All
Gina is back home and finally ‘free’ to explore our new neighborhood and its surroundings.
Thank you all for a very professional and caring service!
From: Cindy Lin
To: ALICE@GLOBYPETRELO.COM; Eric
Subject: Re: Thank you!
Hi Emily, I just wanted to drop you a note to say thank you to you and your team in globy. Pancake has arrived last week and she is adapting well in the quarantine station.
You guys have been so responsive and patient in this whole process, making it so much easier for me to put my trust in you to make it happen.
Thank you once again!
From: Janice Cipparrone
To: antonella pergola
Subject: Re: Thank you!
Hello Ms. Pergol,
Vopo has sent me an email to let me know Jackie was now at home with you.
It was my pleasure to assist you and Mr. Girardi with Jackie's relocation to
I hope you enjoy your time in China! Please give Jackie a hug for me!
America's Pet Travel Specialists since 1978
PO Box 282715, San Francisco, California, 94128
Phone: 415-821-7111 Fax: 415-468-7610
Emergency contact: 415-290-3443
National Freecall 1-866-PET-MOVE (866-738-6683)
From: antonella pergol [mailto:email@example.com]
To: Wednesday, September 03, 2014 6:47 AM
Subject: Thank you!
Dear Janice, I would like to thank you for delivering Jackie door to door,
in our case from the US to Shanghai. Today she "knocked" at our door. I
found her very well. She doesn't seem to have suffered. She is happy and in
good health conditions. I had so many perplexities before the transfer and I
was very anxious about it, but everything went smoothly.
So thank you again, also for supporting and comforting me during all
A special thanks also to your agent in Shanghai, Vopo and to her staff that
bring me Jackie home. They are very kind and professional. And thank you to
all people who took care of Jackie during the last ten days.
Antonella Girardi Pergol
From: Paul Castel
To: Vopo@globypetrelo.com; firstname.lastname@example.org
Subject: Re: Olivery and Bert delivery
Vopo and Shaila,
Yes, Oliver and Bert are home, safe and sound!
Having trouble getting good pictures of them because they're constantly moving around exploring their new home. They are of course also giving us an earful about putting them through such a trip!
Oliver looks a little skinnier, but is in very good shape. We are grateful to the authorities in the quarantine office that looked after him so well and were concerned about his wellbeing. It's been quite a relief to know that he was being well cared for during such a trying experience.
Thank both of you for doing such a wonderful job of caring for our cats in their relocation. It absolutely reduced a lot of the stress of the situation! Thank you to all your co-workers who assisted in the relocation as wel!
From: Paul Castle
To: DKC Relocations
Sent: 2014-08-06 22:40:52
Subject: Re: Thank You for your Warm Professionalism!
Thank you very much for following up on the cats' situation. We really
appreciate your diligence.
As you can probably tell, Vopo has done a great job at this end in
seeing that the cats are getting through the process a smoothly as
possible and we expect to have them in our new home in good shape once
the quarantine period is finished.
As we mentioned in previous conversations, Oliver can be a bit nervous
in new situations, so his difficulty after the flight was not overly
surprising, if still very stressful for us as well as him. Thankfully,
Vopo and the local officials have done an excellent job of caring for
him. In the pictures Vopo has provided, Oliver looks to be in pretty
good shape for the circumstances, and we expect him to weather the
quarantine well. (Although we certainly expect to get an earful from
him about his ordeal when he finally is delivered home!)
Thank you again for your help. It has decreased our stress level quite
a bit! We look forward to being able to send you pictures of Oliver
and Bert in their new home!
Mobile: +971 55 580 1829
On 8/6/14, DKC Relocations wrote:
> Hi Vopo,
> That is great news indeed!
> Thanks for the update.
From: Joe Pymar
Sent: 2014-08-06 13:46:03
Subject: Re: Thank You for your Warm Professionalism!
We had a long day yesterday, but everything went really well and we have the cats, they are very well and were obviously taken good care of!
Thank you so much for all of your help, everything went very smoothly and we are very grateful!
Joe and Lucy
From: David Dorfman
Sent: 2014-06-25 08:50:00
Subject: Re: Thank You for your Warm Professionalism!
My cat Moses and I returned after a 12 hour outing to Shanghai in fairly good shape! Seriously, it turned out to be a 12 hour day - - nothing at all to do with you... In fact, I could have been home by early afternoon if there was a train back to Yixing. Unfortunately, the earliest train was at 6 pm, so I had to wait at the train station for over 4 hours...
I truly want to thank you for all your help yesterday!! You truly are a professional person who obviously cares about the work you do related to people's domestic animals... You have great empathy skill and courtesy.
My cat even thanks you because yesterday was a good "test run" for his trip home this Sunday. He said, "I'm glad I got to practice 12 hours in that stupid carrier yesterday because I'm going to be stuck in it even longer going back home on Sunday!!" (I hope you understand my anthropomorphic humor here)...
Anyway, I truly cannot thank you enough and I want you and Eric to know that because of your professionalism and care, I am definitely going to be recommending you to anyone whom I meet who are dealing with bringing their pets to and from China!
I look forward to seeing you on Sunday to finish our work. Again, whether we meet at the train station or airport is what is easier for you please... I will arrive on the same train I took yesterday; arrives in Shanghai about 11:15 am I believe. And I will be at the United Airlines terminal at Pu Dong International Airport. My flight is in the late afternoon, so I have plenty of time to get there. I'm going to take a taxi from the train station since I discovered that they do not allow pets in the subway system.
Again, THANK YOU!!!!
David M. Dorfman
From: Globy Pet relocation
Sent: 2014-06-18 11:51:09
Subject: Re: Veronique HENDRICKS_Thank you letter
Below email from Veronique to thank us for the service.
Here is the translation of her message:
"Good evening Raphaelle
We would like to thank you for your help, availibility, kindness & support.
You invest yourself to import our dog into China and you took care of him
again to return to Europe.
Pongo is back to The Netherlands safe & sound. We were very pleased to have
you by our side to make sure everything was organized properly with our
We would like to thank Alice as well for her efficiency at the airport. Very
kind person, we immediately liked her and were very happy that she could
also be available again on Sunday morning as our Saturday flight had been
cancelled at the last minute.
We will defintely recommand you to our expatriates friends so you can also
assist them with their pets documents.
Thank you again.
Have a nice day!
Thanks & regards,
From: Mark Allott
Sent: 2014-01-24 19:45:04
Subject: Re: Thank you
Eric / Emily / Alice
Thank you all so much for all your help transporting my 2 cats to London. Xabi & Sweetie arrived safely and are now waiting to travel to Australia very soon.
Your patience Eric was much appreciated as I know my dates changed on several occasions. Emily & Alice, you made the process stress free and your efficiency is to be commended.
Once again many thanks to you all,
From: Jane Taylor
To: Christine - PETport; email@example.com
Sent: 2014-01-08 11:54:47
Subject: Re: Thank you
Dear Christine, Eric and Vopo
Manythanks for everything you did to get our two precious cats here. Jack and Chloe arrived on Boxing Day - a perfect present for our two little girls and wonderful for the family to all be together. The cats have settled beautifully into their new home and we are so grateful.
Wishing you a wonderful New Year.
Michael and Jane Taylor
From: Lizelle Van Den Berg
To: eric; vopo
Sent: 2013-06-17 08:03:21
Subject: Re: Thank you
|Dear Weic and Vopo
I want to say thank you so very much from the bottom of my heart for all your help in relocating our pets. It is truly appreciated. You did a fantastic job and it all went smoothly!
May your business continue to florish and we wish you the best of luck in future endeavours.
I have a friend in Phuket who will be relocating her 5 pets from Phuket to Hong Kong as well and I have recommended she use you as well. Expect an email from her soon.
Once again Thank You!
With much gratitude.
Sent from my iPhone
From: Denise Pennings
Sent: 2013-05-20 09:44:26
|Dear Alice and colleagues,
A bit late, but I want to thank you again for arranging the relocation of Toto and Lucky.
They both came out of the plane in good shape. They were happy to see us and did not seem scared or anything.
We still had to drive home by car for 2,5 hours and that went fine as well.
Now they are very happily living with my parents. In the weekend they go to the sea where they can run freely.
So I'm very happy we made this decision and if I ever decide to take my other 2 dogs back to Holland, I will surely ask your help again.
From: Maxine Kellie
To: vopo; Elsabe - Global Paws
Sent: 2013-05-07 11:43:14
Subject: Re: Re: Maxine #173E
|Hi Elsabe and Vopo,
I just want to say a big thank you for taking such good care of Charlie!
He has just arrived to his new home in Shanghai, he is checking out all the new smells and exploring! I am so happy to have him back with me!
Both of you have made Charlie's relocation a stress free experience, you have taken care of my Charlie like he was your pet, and for that I will be forever grateful! I would highly recommend your service for anyone relocating their pet!
I hope you have a Purrrrrfect (from Charlie), you have made my day perfect as well!
From Charlie and me, a great big thank you!
Sent via my BlackBerry from Vodacom - let your email find you!
To: eric: Tracy-Globy: vopo: Cindy Song
Subject: Rani and Tarzan Anita Chandran
|Dear Eric, Tracy, Vopo, Cindy and Patrick,
On behalf of the Chandran-Shankars, I just want to say a very big big ginormous thank you to all of you for making this possible for us. Rani and Tarzan are very big part our family and we are so happy that they are here with us. Once our son comes home for the summer holidays, our family will be complete!
Tarzan has settled in very well. Rani has always been a little nervous and is slowly warming up. I've included a picture of them.
You came highly recommended and I'm glad we chose you and your team instead of the extremely unhelpful MasKargo team (Malaysia Airlines Cargo). I will use Globy for my next move and will certainly recommend you to people wanting to relocate with their four legged family members.
Take care, and keep up the good work.
Once again, thank you!
Sent: Sunday, January 06, 2013 4:16 PM
Subject: Rocky and Rambo
Sorry it has taken me so long to get in touch to thank you for your excellent service in assisting with the import of my 2 pet cats, Rocky and Rambo into Beijing, China.
Rocky and Rambo were very happy and well when they arrived after their quarantine period, which was a great sense of relief. I was surprised at how smooth the whole process of travel and import went. It was certainly preparation that was key – ensuring I had all of the documentation you requested before hand. I will be sure to recommend you in future to friend’s colleagues wanting assistance with the import-export of their pets into China.
I guess I will be in touch again in 2 years to help with getting them to their next home……
Nicola M Gardner
From: PAULA VIOTTI CHIARI
Sent: Tuesday, January 08, 2013 10:14 PM
Subject: RE: picking up time
|Dear Cindy and Harriet,
Sorry for taking so long to send you some news. Nina and Nuno arrived in Brazil tired, but very calm. When we picked them up in São Paulo, they were not stressed, and this makes us fell very relieved. I was worried about this long journey from China to Brazil, but everything run smoothly. They didn't have any problem to adapt to Brazil and to the new home, they arrived very healthy and safe.
One more time, I would like to thank you all for all support. Without Globy Pet Relocation I'm sure I couldn't make it.
If any new client need any reference from a previous client, I'll be more than happy to be in contact with them.
Thank you very much!
Saudações! Best regards! 热情的问候！Saluti! Saludos!
Paula Viotti Chiari
+ 55 (31) 8208-5353
From: Yadira Ratcliffe
To: Gloria Grundman
Sent: 2012-06-14 09:24:53
Subject: Martini and Phoebe Pet Move
Sorry it took me so long to write this email but we have been very busy in getting
I wanted to let you know that Martini and Phoebe got home in perfect shape and we
could not be any happier. Given our past experience with another company (World
Care Pet) we were very afraid that our dogs would be neglected even if for a short
period of time. However, I can say that we are very satisfied with the service we
The day of the departure Eric showed up early with a crew who helped assemble the
cages, provide additional water for the dogs and prepare everything for an uneventful
trip back to the US. He explained the process to us so we knew what was going to
happen. We originally had planned to be with the dogs during the waiting period
but unfortunately that same morning we had a fire in our apartment and even though
everyone was fine that extended our check out process. However, Eric and his staff
were available over the phone every time we called and provided us with updates
on the airline process and our dogs. It was nice to hear whether Martini and Phoebe
had just gone for a walk and that they were being attended.
After they got to the US, Cristina sent us an email with pictures of the dogs so
we could see for ourselves that they were fine, which was really nice. Anthony took
care of delivering our dogs to our home. They looked happy and change the bedding,
which was a nice touch on their part.
As a comparison I have attached a few pictures of how Phoebe was delivered to us
in Shanghai and one of how they were delivered to us in the US.
As you can see, in China Phoebe was delivered in really bad shape, unable to walk
and lethargic. She had swollen leg and big sores. Medical exams showed that she
in fact had a bad infection on her leg, dehydration, malnutrition and as a consequence
her liver had started to fail. The driver who dropped her off couldn't speak a word
of English and provided no assistance other than moving the cages. He didn't even
seem to acknowledge there was something wrong with Phoebe when I tried to point
it out. The vet, however, was appalled as soon as he saw her and so was anyone who
saw Phoebe, even after she started getting better. I understand that all the damage
happened in quarantine but the company we hired obviously never checked our dogs
before delivering them to us or pretended they didn't. A dog in such condition should
go straight to a veterinarian without wasting any time. I was new in a foreign country
with no car and I had no idea where to take my dog.
On the other hand, coming back to the US our dogs arrived well, you can tell they
had been fed and walked. They were not thirsty nor in urgent need to go to the bathroom.
I know I was a very difficult client, but after what happened to Phoebe I promised
to myself never to let that happen again. Our dogs are part of this family and provide
us with company and love...she definitely deserved better. I appreciate that you
guys were always able to ease our concerns in every way possible. If we ever need
to use the services of a pet relocation company we will make sure to give you a
call again. Thanks to all of you,
From: Terri Gallagher
To: Gloria Grundman
Sent: 2012-05-16 22:57:06
Subject: Quote Needed
|Gloria, am copying Eric from Globy Pet on this email for your friend's information.
We have used Globy Pet when we moved Toby from Korea to Shanghai and had a wonderful
experience. We have decided to use them again since Eric was one of the few people
(I got a few other quotes) that responded to my emails right away, answered all
of my questions, quoted a resonable price for what we wanted, and has told me that
they have an agent here with an air conditioned van - this fact was very important
to me. I would recommend them based upon our past experience and because of Eric
who is here in Shanghai. Tell your friend to call him and good luck! Best,
From: Lin, Patricia E (PatriciaLin)
To: firstname.lastname@example.org; Emily Globy
Sent: 2012-01-20 10:41:04
Subject: RE: 79677 - Delivery
|Jared, Ruby, Pixie, et al.
I just wanted to thank everyone for the wonderful service you provided in relocating
my cat Possum from Houston to Chengdu. Having never traveled further than to the
vet’s office before, he’s definitely still a bit shell-shocked by the whole experience,
but he arrived healthy and clean and is very curious about his new surroundings.
I especially want to thank Jared for coordinating all the logistics and paperwork
despite my crazy trans-Pacific schedule and to the team here in Chengdu for working
around mixed up phone numbers and my unpredictable work/travel schedule. When it
comes time for me to move again, I will definitely be calling you all.
Jared, when it’s convenient for you, will you send me an itemized bill for Possum’s
move? Chevron only reimburses the costs of certain expenses associated with moving
pets, so I need to be able to present those line items to the relocation group for
Once again, thank you all so much for the very personalized service you provided.
Possum, John and I really appreciate it.
From: John VARONKA
To: alice; email@example.com; Marcel ACE Pet Moving
Sent: 2011-12-02 08:20:31
Subject: THANK YOU!
Rebbecca and I want to thank each and every one of you for your professionalism
and successful trans-world move of our pets. They arrived safely last night, each
a little thinner than when they left which is to be expected, but they quickly adjusted
to their new surroundings and were back to normal quickly.
Of all the elements of the physical move, the pets were the most important to us
and from the start, and each you treated them that way, and were very helpful in
managing our concern and worries throughout the process. Additional thanks for handling
it in such short notice.
We will see you all in three years for our next move!
Very Best Regards,
John and Rebbecca
From: Ewan James
To: Globy Pet Relocation ; Eddy
Sent: Monday, March 09, 2009 6:36 AM
Subject: Re: Xiao Huang to SA
|Sorry I haven't done this sooner, But I just wanted to let you know how Xiao Huang
is doing and also to thank you with all my heart for everything you did to get her
over here. I know I was quite a pain half the time, but you were always patient
and helpful and I'd recommend you to anyone who is relocating to SA.
|Thank you Thank you Thank you,
|The little dog was quite troubled when she first got here as she had been through
a long trip, quarentine and an extra flight down to Cape Town as well, but she quickly
bounced back to her old self, especially once Karen arrived. Now she bounces around
again, and is loving the space and outdoors of South Africa. She especially loves
the beach, alhtough she was a little scred of it at first.
|Anyway, Thanks again for your wonderful service. Please feel free to give my email
address to anyone who would like a reference.
From: Gloria Lin
To: Ruby Fan ; Nathan Andersen
Cc: emily ; firstname.lastname@example.org
Sent: Saturday, March 29, 2008 8:47 AM
Subject: RE: Dogs to CAN
|I just want to write to you both to let you know how much I appreciate all of your
help in getting my "kids" to China. Ruby was so patient dealing with the
custom people yesterday. If you need more references, please do not hesitate to
put me on your website and satisfied customer list. If I ever need to move again
(I hope not), I will for sure coming back to you!!
|Thanks again for everything,
|----- Original Message -----
|From: Juliann Leonard
To: Raphaelle Muller
Sent: Tuesday, March 11, 2008 10:23 AM
Subject: RE: Cat moving
|I am fine. Haven't been to the Portman much lately - too expensive plus the renovation
is a drag!
|I miss my cat so much already! Emily did a great job organising Geoffrey's move
and handling all the details. I haven't yet heard from Calagran Kennels on the other
end but am assuming that if I haven't got a phone call that something catastrophic
happened that all must be well. Hopefully, I will hear today.
|Hopefully, I'll see you around soon and that all is well with you.
|dear ms. luo,
|sorry that i couldn't write to you earlier but i had to stay at home because of
|lisa arrived on 17th november safely in vienna, helmut did help me a lot with the
procedure to get lisa out of the airport cargo.
|when lisa saw me she recognized immediately, my father and i took her out of the
cage and gave her some food after this we had to go to my hometown (three hours
drive), lisa was very quiet and a little bit afraid but when we arrived at home,
she drank two bowls of water and ate one big bowl of food, now she is sleeping and
eating most of the time and i think she likes her new home!
|i really have to thank all of you a lot!
|without your help all of this wouldn′t have been possible and i hope that i also
can do some thing for you in future.
|i especially want to thank ms. luo because i know how much work you had with lisa
|i wish you all the best and thank you again for everything!
|Alpine Mayreder Bau GmbH
Untertagebau / Tunnelling Division
Alte Bundesstraβe 10
Tel.: +43/662/85 82-461
Fax: +43/662/85 82-460
|Our baby is back home with us !! She's worn out, but in great shape.
|We appreciate your work and the care and love you showed Pearl on her journey.
|We would definitely recommend anyone and everyone in Shanghai to use Globy Pet and
|We can never thank you enough,
Vicki and Steve Krause